Shopping
FAQs
Which
credit cards do you accept?
Visa, Mastercard and Discover/Novus cards are accepted,
as well as debit cards which bear the Visa or Mastercard
logo. Regretfully, American Express is not accepted. Back
to Top
Can
I cancel my order?
Yes, you can, as long as the item has not been received
by the vendor or shipped. If the order has already been
sent to the vendor we will attempt to cancel the order,
but cannot guarantee that the cancellation will be possible.
If you do receive an order that was canceled, accept delivery
of the item and call the Customer Service Center for return
instructions. Back to Top
I
canceled my order but I haven't received a credit yet.
How long do credits take?
We submit all requests for credits within 24 hours of
receipt; however, it may take 7-10 business days for you
to receive your credit. You should see this on your next
credit card statement or the following one, depending
on where you are in your billing cycle. Back
to Top
Can
I return an item that is damaged, defective, or I just
don't want?
If, within 30 days, you are not satisfied with your purchase,
we will replace the item or provide a credit for the full
merchandise amount less any shipping charges. Notebook
computers and hand-held computers can only be returned
within 15 days of purchase.
Merchandise
returned without authorization will be refused, and the
carrier will charge you freight in both directions. To
avoid a restocking charge, please return your merchandise
in the original box and packing materials, including all
accessories and the owner's manual. Do not destroy or
discard original packing for 30 days. The value of missing
accessories will be deducted from the credit amount of
a return.
Personalized
items, opened personal care items, domestic or computer
software items, pierced earrings and special order merchandise
are not returnable. Refurbished merchandise can only be
returned if damaged or defective. Certain merchandise
may require manufacturer service first before return is
allowed. Back to Top
What
happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery
in the vast majority of cases. On occasion, however, an
order may be delayed due to availability or other circumstances.
In the unlikely event there is a change or delay in filling
your order, we will notify you via phone, postal mail
or email. We know that this can be inconvenient, and we
will offer you one of the following alternatives as appropriate
to your situation:
Offer an
ALTERNATE selection of equal or greater value.
Offer a
BACKORDER and new estimated delivery. You can wait for
the new delivery date, or cancel for a full refund at
any time prior to shipment.
CANCEL
your order. We constantly update our computer system with
new information from our vendors. On rare occasions new
circumstances come to our attention after the placement
of your order. Therefore, we reserve the right to cancel
your order for a full refund at any time. Back
to Top
Why
was I charged sales tax on my purchase?
State tax is applied to an item if Cendant Corporation
or the shipping vendor conducts business in the shipping
address state. Back to Top
Shipping
FAQs
How
long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground
is 5-10 days, and promotional items should ship in 4-7 days.
Large items such as big screen TV's or appliances are shipped
via common carrier (trucking company) and may take up to
21-28 days to arrive. Back to Top
Can
I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via
UPS, and a valid street address is needed to ensure proper
delivery. If a P.O. Box is used as a shipping address,
an error message will appear when submitting the order.
We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Back to Top
Can
I ship my order to a different address?
Yes! When you place your order and come to the Check Out
screen, just replace your address with the address you
want to ship your merchandise to, then continue. Remember
to use a street address, not a Post Office Box, for any
shipping address. Back to Top
How
are shipping charges calculated?
Shipping charges vary according to product type and destination.
Because
we do not warehouse any of our items, your order is shipped
directly from one of our thousands of authorized vendors
across the country. The individual vendors ultimately
determine the method of product shipment. Therefore, we
are not able to reduce shipping charges for any reason.
Most products
are shipped via UPS (because they offer package insurance
and excellent tracking software). Larger items are generally
shipped via common carrier, and require higher shipping
rates. Select products offer an express shipping option.
In most cases, this rapid delivery requires an additional
fee. Back to Top
